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Original Article
Online Published: 14 Jan 2026
 


Assessing the impact of telemedicine on emergency care: a cross-sectional study of healthcare providers and patients in Saudi Arabia, 2025

Shahad Mohammed Alshehri, Layan Mohammed Alshehri, Bushra Mohammed Alsaiari, Ahmed Ibrahim Alzaydani, Maram Ibrahim Albassami, Abdulrahman Ahmed Aiban, Farah Mohammed Althikrallah, Fadi Ahmed Rashid, Ahmed Hirab Almutairi.


Abstract
Objective: This study aimed to assesses the effectiveness of telemedicine in facilitating emergency care in Saudi Arabia.
Methods: A cross-sectional design was used to study the impact of telemedicine on emergency care in Saudi Arabia. A self-administered online questionnaire was used to collect data, with 773 telemedicine users, recruited using convenience sampling, taking part in the study.
Results: Out of all the participants, 71% (n=379) stated that they had high satisfaction with telemedicine. Elsewhere, 18.4% (n=98) had moderate satisfaction, while only 10.7% (57%) had low satisfaction. The most common telemedicine in Saudi Arabia was Sehhaty, with 77.5% (n=551) of the participants having used it. Notably, about 39.9% (n=213) of the participants experienced some technical challenges while using telemedicine. Multivariate analysis revealed that the use of telemedicine had a positive and significant impact on user satisfaction (AOR = 2.27; 95% CI: 1.73-2.98; p<0.001).
Conclusion: A huge proportion of ordinary people in Saudi Arabia had already used telemedicine, and technology had proven high effectivity in enhancing access to healthcare, especially emergency services. Therefore, it is important to enhance accessibility of telemedicine and create public awareness so that more in-need people are aware and use the technology.

Key words: Emergency care, telemedicine, healthcare providers, patients, Saudi Arabia.


 
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How to Cite this Article
Pubmed Style

Alshehri SM, Alshehri LM, Alsaiari BM, Alzaydani AI, Albassami MI, Aiban AA, Althikrallah FM, Rashid FA, Almutairi AH. Assessing the impact of telemedicine on emergency care: a cross-sectional study of healthcare providers and patients in Saudi Arabia, 2025. IJMDC. 2026; 10(1): 125-132. doi:10.24911/IJMDC.51-1765203396

Web Style

Alshehri SM, Alshehri LM, Alsaiari BM, Alzaydani AI, Albassami MI, Aiban AA, Althikrallah FM, Rashid FA, Almutairi AH. Assessing the impact of telemedicine on emergency care: a cross-sectional study of healthcare providers and patients in Saudi Arabia, 2025. https://www.ijmdc.com/?mno=302197 [Access: January 25, 2026]. doi:10.24911/IJMDC.51-1765203396

AMA (American Medical Association) Style

Alshehri SM, Alshehri LM, Alsaiari BM, Alzaydani AI, Albassami MI, Aiban AA, Althikrallah FM, Rashid FA, Almutairi AH. Assessing the impact of telemedicine on emergency care: a cross-sectional study of healthcare providers and patients in Saudi Arabia, 2025. IJMDC. 2026; 10(1): 125-132. doi:10.24911/IJMDC.51-1765203396


Vancouver/ICMJE Style

Alshehri SM, Alshehri LM, Alsaiari BM, Alzaydani AI, Albassami MI, Aiban AA, Althikrallah FM, Rashid FA, Almutairi AH. Assessing the impact of telemedicine on emergency care: a cross-sectional study of healthcare providers and patients in Saudi Arabia, 2025. IJMDC. (2026), [cited January 25, 2026]; 10(1): 125-132. doi:10.24911/IJMDC.51-1765203396


Harvard Style

Alshehri, S. M., Alshehri, . L. M., Alsaiari, . B. M., Alzaydani, . A. I., Albassami, . M. I., Aiban, . A. A., Althikrallah, . F. M., Rashid, . F. A. & Almutairi, . A. H. (2026) Assessing the impact of telemedicine on emergency care: a cross-sectional study of healthcare providers and patients in Saudi Arabia, 2025. IJMDC, 10 (1), 125-132. doi:10.24911/IJMDC.51-1765203396


Turabian Style

Alshehri, Shahad Mohammed, Layan Mohammed Alshehri, Bushra Mohammed Alsaiari, Ahmed Ibrahim Alzaydani, Maram Ibrahim Albassami, Abdulrahman Ahmed Aiban, Farah Mohammed Althikrallah, Fadi Ahmed Rashid, and Ahmed Hirab Almutairi. 2026. Assessing the impact of telemedicine on emergency care: a cross-sectional study of healthcare providers and patients in Saudi Arabia, 2025. International Journal of Medicine in Developing Countries, 10 (1), 125-132. doi:10.24911/IJMDC.51-1765203396


Chicago Style

Alshehri, Shahad Mohammed, Layan Mohammed Alshehri, Bushra Mohammed Alsaiari, Ahmed Ibrahim Alzaydani, Maram Ibrahim Albassami, Abdulrahman Ahmed Aiban, Farah Mohammed Althikrallah, Fadi Ahmed Rashid, and Ahmed Hirab Almutairi. "Assessing the impact of telemedicine on emergency care: a cross-sectional study of healthcare providers and patients in Saudi Arabia, 2025." International Journal of Medicine in Developing Countries 10 (2026), 125-132. doi:10.24911/IJMDC.51-1765203396


MLA (The Modern Language Association) Style

Alshehri, Shahad Mohammed, Layan Mohammed Alshehri, Bushra Mohammed Alsaiari, Ahmed Ibrahim Alzaydani, Maram Ibrahim Albassami, Abdulrahman Ahmed Aiban, Farah Mohammed Althikrallah, Fadi Ahmed Rashid, and Ahmed Hirab Almutairi. "Assessing the impact of telemedicine on emergency care: a cross-sectional study of healthcare providers and patients in Saudi Arabia, 2025." International Journal of Medicine in Developing Countries 10.1 (2026), 125-132. Print. doi:10.24911/IJMDC.51-1765203396


APA (American Psychological Association) Style

Alshehri, S. M., Alshehri, . L. M., Alsaiari, . B. M., Alzaydani, . A. I., Albassami, . M. I., Aiban, . A. A., Althikrallah, . F. M., Rashid, . F. A. & Almutairi, . A. H. (2026) Assessing the impact of telemedicine on emergency care: a cross-sectional study of healthcare providers and patients in Saudi Arabia, 2025. International Journal of Medicine in Developing Countries, 10 (1), 125-132. doi:10.24911/IJMDC.51-1765203396




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